Shipping and delivery

Shipping Policy:

We ship items out as soon as we get them from the sellers, but this will not be the same day as your order. In general, you will receive your item within the chosen shipping time frame ( 5-9 Business days). If we anticipate a longer lead time ( In case of not fulfilled by Thecovershub.com product), it will be noted in the item description page. If you have any questions about the lead time on a specific item, please contact us with your questions.

Is the shipping charge included in my quote?

  • Custom Quotes will have the shipping charged after the order ships unless you specified a shipping carrier or unless there is a shipping amount called out on your quote.
    • This is the industry standard know as Pre-Paid and Add (This means that the shipper pays the freight company then bills the customer the actual freight charge after it ships.)
    • If you need an exact amount for shipping simply ask your TheCovershub representative.

Can you ship using my UPS or Fedex account number?

  • Yes, if you have an account with a shipping carrier such as UPS, FedEx, Conway etc then you can provide us with that account number and we can ship your order on your account.

How long will it take to receive my order?
Deliveries are called out on the top right portion of your quote and or order confirmation. As a general rule, custom made covers ship and about 7-10 work days and curtains ship in approximately 7-12 work days. If you have a rush order, simply contact your sales representative and ask them for a special rush delivery. If it is possible, we will work with you.

Do you ship your products outside of the United States?

We ship our products all around the world. We will ship within the United States, Canada and Mexico using our freight carrier or the customer’s freight carrier. If you are shipping outside of North America, then we require all shipments to first ship to a North American freight forwarder.

When Shipments Arrive Damaged or Lost

TheCovershub strives to ship materials quickly and efficiently and we choose the most reliable shipping carriers available. However, inevitably shipments will get lost or damaged by the shipping carriers. This puts both TheCovershub and our customers in a tough situation. TheCovershub will be burdened with substantial paperwork and product expense to get these products reshipped. Sometimes not ever receiving reimbursement from the carrier for these lost or damaged products. Our customers are then inconvenienced due to downtime or missing critical deadlines for installation. Since these issues do arise we use an industry standard procedure for getting our customers their products which have been lost or damaged.

What to do

  • ​​If you see visible damage to the packaging sign for the shipment as “damaged” ​with the carrier when they unload
  • If your order does not ship in full, sign for as​”​missing items​”​. For instance, ​if ​you see box 1 of 4 and only have 1 box
  • Notify your salesperson at TheCovershub immediately
  • TheCovershub will then work on shipping out your items

Is the shipping charge included in my quote?
Custom Quotes will have the shipping charged after the order ships unless you specified a shipping carrier or unless there is a shipping amount called out on your quote.
This is the industry standard know as Pre-Paid and Add (This means that the shipper pays the freight company then bills the customer the actual freight charge after it ships.)
If you need an exact amount for shipping simply ask your TheCovershub representative.
Online Shopping Cart Products will have the shipping amount posted at the time of checkout.
Can you ship using my UPS or Fedex account number?
Yes, if you have an account with a shipping carrier such as UPS, FedEx, Conway etc then you can provide us with that account number and we can ship your order on your account.

Is signature required when the package is delivered?
Most of the time, we require a signature upon delivery to avoid stolen packages. If you want to remove the required signature, please let us know right after placing the order or contact us before the product is shipped.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

SHOPPING CART

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